One brand.
Three local realities.
We built locally relevant websites and enquiry journeys, then connected intake, human handoff, and follow-through. A commission that joined the way ABOUTUS meets its customers to the way it delivers the work.
KRW billionsRevenue at ABOUTUS, using services and systems built by MAKEWONDER.
Repeatable intake checks, information handling, and first responses moved into the system. Staffing was reduced, and specialists could focus on judgement and customer handling. The change was in how the work gets done.
Routing, human handoff, records, and follow-up formed a connected process that met the agreed processing targets. Responsibility and next actions remained clear, from the moment a request arrived through its handling.
Context carried from the first response to the specialist, with follow-up and progress managed together. Customers faced less repetition and fewer breaks in the service. Customer satisfaction improved substantially.
Every enquiry needs a next action, right through to delivery. The system handles repeatable work; people handle judgement and approval. Connecting the two changes both operational efficiency and the customer experience.
Enquiry journeys shaped for local languages and channels.
Keep the relevant information and context together.
Route the next action to the person responsible.
Track records, due dates, and actions still outstanding.
Use approvals, status records, and reporting to review delivery.
Structured intake and AI-assisted first responses establish the context. When a specialist takes over, automated responses stand down, with unresolved follow-up work kept in view.
Arabic and English intake connects to case routing and request preparation. An operator performs the actual submission; the engine supports the records, due dates, status checks, and reporting that follow.
Research, drafts, a review queue, and approved publication form one workflow. Reviewed Japanese content leads into locally designed LINE and form enquiry journeys.